The USB drivers are standard Microsoft drivers. So I've checked the drivers and BIOs, and all three Dells have the same drivers and BIOs revisions. We tried switching scales and the problem stayed with the computer, not the scale. There doesn't seem to be a pattern as to when it happens, usually it happens a few times a day at random. Now another one of the USB scales has started to do the same thing on a different computer. Thinking the scale was to blame we replaced it with one of the older serial scales we had. The scale would read "usbrst" and you'd have to unplug it (they are powered by USB) then plug it back in and configure it in WorldShip. We have three complete systems.Ībout six months ago one of the scales started to reset periodically. They also bought us some Dell Optiplex 380's running Windows 7 for use with WorldShip. We have some Fairbanks SCB R9000-14U scales we got from UPS for use with their WorldShip program.
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